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Terms and Conditions


Booking Terms and Conditions


Our Booking Terms & Conditions apply to all reservations made with Holiday Tours Nepal Pvt. Ltd. You can read them in their entirety here for your information, and you should do so before making any kind of online reservation.

1. Before signing a contract for a package trip with Holiday Tours Nepal Pvt. Ltd., travelers will receive all the pertinent information about the trip.

2. All of the travel services covered by the contract with Holiday Tours Nepal Pvt. Ltd. must always be properly performed by at least one trader.

3. A phone number for emergencies is provided, along with information on how to get in touch with Holiday Tours Nepal Pvt. Ltd., the company that organized the tour.

4. With reasonable notice and possibly at an additional administrative fee, travelers may transfer the package to another person.

5. In any case, no later than 30 days prior to the start of the package, the price of the package may only be increased if specific costs (such as fuel prices or governmental rates) increase and if expressly provided for in the contract. The traveler may end the agreement if the price increase exceeds 10% of the package price. If the organizer reserves the right to raise the price, the traveler is entitled to a price cut if the pertinent costs are reduced.

6. In the event that any of the essential components of the package, other than the price, are significantly changed, travelers may cancel the contract without incurring any fees and receive a full refund of any payments. Travelers are entitled to a refund and appropriate compensation if the trader in charge of the package cancels it prior to the start of the package. Any transfer fees and administrative fees are deducted from these refunds.

7. In the case of exceptional circumstances, such as serious security issues at the destination that are likely to affect the package, as demonstrated by Holiday Tours Nepal, travelers may terminate the contract without paying a termination fee before the start of the package.

8. In addition, travelers may cancel the agreement at any time up until and including 7 days after the start of the package in exchange for a reasonable and justifiable termination fee of 20% of the total package price.

8.1 The clause in "8" does not apply to any of our Tibet or Bhutan packages, which have a minimum 15-day cancellation period requirement for a 50% refund.

9. If significant components of the package cannot be provided as agreed upon after the package has begun, suitable alternative arrangements must be made available to the traveler at no additional cost. When services are not provided in accordance with the contract and this significantly impairs the performance of the package and the organizer fails to correct the issue, travelers may end the agreement without paying a termination fee.

10. If a traveler needs assistance, the organizer must offer it.

11. Payments will be refunded if the organizer or, in some Member States, the retailer goes bankrupt. If transportation is included in the package and the organizer or, as appropriate, the retailer experiences financial difficulties following the start of the package, repatriation of the travelers is guaranteed. On https://www.legislation.gov.uk/uksi/2018/634/contents/made, you can find the 2018 Package Travel and Linked Travel Arrangements Regulations.

Booking Terms & Conditions

Your contract is with Holiday Tours Nepal Pvt. Ltd., a registered license holder with the Nepalese Government and a member of the NTB (Nepal Tourism Board), TAAN (Trekking Agencies Association Nepal), and NMA (Nepal Mountaineering Association). Their registered company number is 210299/075/076.
When used in these booking conditions, the following terms shall have the respective meanings as set forth below:

"We,"
'Our'
'Us'
"Holiday Tours"
Nepal’
‘HTN’


Means Holiday Tours Nepal Pvt. Ltd.


"Holiday"
'Trek'
'Tour'

refers to the vacation, trek, or tour that you or another person booked on your or your group's behalf.

                           


"Unavoidable and
extraordinary
circumstances’


This includes (but is not limited to): War or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; and any other unusual or unforeseeable circumstances that are beyond the control of Holiday Tours Nepal Pvt. Ltd. Events outside of our control that change as a result of recommendations made by governments, international organizations, the police, or the foreign and commonwealth offices.



"Significant Change"

Examples of in-advance preparations include the following:
A change of resort for all or the majority of your vacation,
b. A change in lodging to a less expensive official classification for all or most of your vacation;
Changes to the arrival date or airport of departure,
d.A change in the time you leave for your trip or its overall length of twelve hours or more.


'Package'
a package as described in the 2018 Package Travel and Linked Travel Arrangements.

These terms apply to all holidays, treks, tours, and activities, and they also set forth how you and Holiday Tours Nepal Pvt. Ltd. will interact. Before making any kind of reservation, kindly read them thoroughly.

1. Your travel agreement

1.1. When a reservation is made, the "lead name" on the reservation guarantees that he or she has the power to accept and does accept the terms of these booking conditions on behalf of all members of your party. If the accommodations you'd like to book are still available after we receive your reservation and all necessary payments, we will issue a confirmation invoice.

A contract will be established between us once we send this invoice to the "lead name." The Nepalese courts have jurisdiction over this agreement and are bound by Nepalese law.

When you receive your invoice or, if you made a late reservation, when you made the reservation, make sure all the details are correct. If there is a discrepancy, please let us know right away because it might not be possible to change or correct it later.

1.4. Once you've made your reservation, any changes you make to it or your travel plans (which are covered by clause 8 below) are subject to these booking conditions, which take effect as soon as the change is confirmed.

The members of your party listed in the reservation are all subject to these booking conditions in the same manner. In cases where the "lead name" on the reservation is making the reservation on behalf of another person, it is your responsibility to make sure that person is aware of and comfortable with the Booking Conditions. All members of your party must be presumed to have read these booking conditions, according to our legal right. All named individuals on the reservation are considered to be included in any reference to "you" or "your."

1.6. These Booking Conditions may only be enforced by us, the "lead name" on the reservation, and any other members of your party whose names are listed on the reservation.

1.7 The "lead name" who makes the reservation and pays for it must be at least 18 years old.

2. Website accuracy

Holiday Tours Nepal makes every effort to ensure the accuracy of the data and prices on the website, but regrettably errors can still occur. Therefore, it is your responsibility to confirm with us at the time of booking and after receiving the Confirmation Invoice the cost and all other details of your chosen arrangements.

3. Passports, visas, health requirements and travel documents

Before leaving, it is your responsibility to make sure you have all necessary travel and health documents, as well as to check that you have complied with any entry requirements for foreign countries. A full and valid passport is required. At the international airport in Nepal or at the Nepalese embassy in your respected country, tourists can obtain visas. We determine that you have a passport that is valid for the duration of your vacation after you accept our booking.

3.2. The majority of nations now demand that passports remain valid for at least six months after the intended return date. You should check with the Embassy of the nation you are visiting if the validity of your passport is approaching its end. Please visit http://www.nepalimmigration.gov.np/page/tourist-visa for more information.

You are responsible for verifying and meeting all relevant passport, visa, health, and immigration requirements. We are only able to offer general information on this. You must speak with the pertinent Embassies and/or Consulates to confirm the requirements for your own unique situation. Requirements can change, so it's important to check the current situation before leaving.

3.4. Before traveling, check with your doctor for the most recent advice and details on the inoculations or vaccinations that are necessary for the country you will be visiting or passing through. Whether or not you are required to leave the aircraft, HTN accepts no responsibility if you or any member of your party is denied entry into the country because you do not have the proper passport, visa, and/or other travel documentation required by the airline, authority, or country you are visiting or transiting through, including but not limited to a valid ESTA as referred to below.

Health Requirements & Covid-19 regulations

3.5. No quarantine is necessary if you have proof of immunization or a PCT negative report that was obtained 72 hours before your arrival.

3.5.1 You are responsible for making sure you are healthy enough to travel, comply with all health entry requirements, receive all recommended immunizations and vaccinations, take all prescribed medications, and heed all medical advice before departing. Holiday Tours Nepal is not responsible if you are denied entry into a country or destination because you cannot demonstrate that you have received all necessary immunizations or vaccinations, that your PCT test came back negative 72 hours prior to arrival, or because you do not meet Nepal's health requirements.

4. Insurance

4.1. You and all other party members, including all infants and children, must have adequate travel insurance as a condition of making a reservation with us. It is your responsibility to make sure the insurance policy you buy is appropriate, covers your needs (including, but not limited to, health needs and car rental needs), and is sufficient for your specific requirements and travel plans. Please read it and bring it along with you on your vacation.

Please be aware that you cannot transfer your vacation insurance if you transfer your vacation. According to these booking requirements, the new traveler is required to make sure they have their own insurance.

4.3. We strongly advise you to purchase travel insurance to protect you and your party from the costs of unintentional cancellation on your part, the cost of assistance (including repatriation in the event of accident or illness), the loss of luggage and money, and other expenses. You should also make sure your policy covers any activities you have scheduled, including additional coverage for helicopter rescue, extreme sports, adventure travel, and all other activities you have scheduled.

5. Your financial protection

5.1. We offer complete financial protection for our package vacations in accordance with articles 5.2 and 5.3, as well as through the use of our authorized registration number from the Nepalese Government, 210299/075/076. issued by the government of Nepal and our affiliation with NMA, TAAN, and NTB.
5.2. If you cancel your trip in any way up to 40 days before it begins in Nepal, your money will be fully refunded minus any bank transfer fees and minimal administrative costs. 60% of your payment will be refunded if you cancel at least 30 days before the start of your vacation in Nepal, less any bank transfer fees and minimal administrative costs. In the event of an emergency cancellation, between 7 and 15 days prior to the start of your Nepal vacation package, 20% of your payment will be refunded, less any bank transfer fees and minimal administrative costs. Cancellations made before the 7-day cancellation deadline for a trip you've booked with us to Bhutan or Tibet will result in a 20% refund of your payment, less the cost of the bank transfer and a small administrative fee.
5.3. Any payments made for your vacation package that are made within 7 days of the start of your vacation are non-refundable because we have already paid the necessary parties and made the necessary preparations.

6. Paying for your holiday

6.1 Cash, Credit or Debit Card, Bank Transfer, and Online Payment are all acceptable forms of payment. You will be informed at the time of booking that a 15% deposit is required to confirm your chosen arrangements, subject to "5.2, 5.3, and 6.2."
6.2. A 15% deposit will be required by credit card, debit card, online payment, or remittance if a reservation is made less than 25 days before departure. The remaining balance of the cost of your accommodations, along with any applicable surcharges, is due no later than seven days before departure. We reserve the right to treat your reservation as canceled by you in the event that we do not receive this balance in full and on time. In that case, the cancellation penalties outlined in clause 5.3 will apply.

Credit Card Fraud Contingency
6.3. Your booking won't be confirmed, your vacation package may not arrive on time, and your overall cost may go up if you don't provide the correct credit billing address and/or cardholder information. If payment is refused for any reason or if you provided incorrect credit card information, we reserve the right to cancel your trip. In order to reduce credit card fraud, we also reserve the right to conduct arbitrary checks, including but not limited to a search of the electoral roll. Because of this, we reserve the right to request that you send us postal copies of your address verification, a copy of your credit card, and a recent statement before issuing booking confirmations. Without affecting any potential legal action against us, the booking will be canceled and you will be responsible for all costs and expenses associated with it if we learn about or are informed of any fraud or illegal activity connected to the payment for it.

7. If you want to change your booking

7.1. If you want to make any changes to your travel plans after our confirmation invoice has been sent, we will try to accommodate you (subject to these Booking Conditions and your payment of any associated fees), but it might not always be possible. All modifications are contingent upon availability and eligibility for changes, and you will be informed of the actual fees when you request the modification. Any requests for changes must come from the "lead name" listed on the reservation. As soon as possible, written notification from the "lead name" on the reservation must be received at our office by mail or email to [email protected] You will be required to pay any additional costs we incur in making this change, if we agree and are able to do so. We reserve the right to pass along higher administration fees charged by our Suppliers to you in certain circumstances.
7.2. You may transfer your reservation to another person as long as they meet all the requirements that apply to this reservation by notifying us in writing at least 15 days prior to your scheduled departure date.
7.3 Requests for name changes made within 48 hours of the departure date cannot be guaranteed. These fees will probably equal the full cost of the flight because the majority of airlines do not allow name changes after tickets have been issued for any reason. A new booking will need to be made, and full cancellation fees may be assessed, if you ask to have all the names on a reservation changed.

8. If you have a complaint

8.1. If you have a complaint while you are away, you must contact our local representative and the service provider right away. You must also fill out a report form in resort. If they are unable to solve the issue, you should get in touch with us right away using the information listed in your travel documents. We'll do everything in our power to address your complaint while you're on vacation.
8.2 If, after returning home, you are still dissatisfied, please contact us at +977 9849370767, select option 2, or [email protected] within 28 days, providing your booking reference and any other pertinent details so that we can concentrate on resolving your complaint.
8.3 It is unreasonable to do nothing while on vacation and then file a formal complaint when you get back. Your right to compensation may be impacted if you don't follow these steps because we won't have had a chance to fix the issue. Observe clause 9 below, too.

9. Additional assistance

9.1 If you are having trouble while on vacation and ask for our assistance, we will offer the proper support, including information on consular assistance, local authorities, and health services. We will also assist you in making alternative arrangements and making any necessary phone calls or emails. If you caused the problem, you are responsible for any costs we incur.

10. What happens to complaints?

10.1. We are members of both the NTB and the Department of Tourism, and the Department of Tourism's Code of Conduct requires us to provide you with high-quality service at all times. You can learn more about the Department of Tourism's mediation services at http://www.tourismdepartment.gov.np/.

11. Our liability to you

11.1. In the event that any of the travel services included in this package are not provided or are provided improperly, you must notify us without undue delay. You may be entitled to a price reduction, compensation, or both if any of the travel services included in your package are not provided in accordance with the terms of the contract or are provided in an improper manner by us or the suppliers of the travel services.

(1) In respect of Packages

We guarantee that your travel plans will be created, carried out, or offered with reasonable skill and care. This means that we will take responsibility if, for instance, you suffer a death or personal injury or your contracted arrangements are not provided as promised or turn out to be inadequate due to our failure or that of our agents, employees, or suppliers to use reasonable skill and care in creating, carrying out, or delivering your arrangements. As you are aware, Nepal has a difficult terrain that can be adventurous and even dangerous on some treks. As a result, Holiday Tours Nepal disclaims all responsibility for any injuries or mishaps you may have while on vacation. Furthermore, if at the time they were acting in the course of their employment or performing work we had asked them to do, we will be held accountable for what our employees, agents, and suppliers do or do not do.

(2) In respect of other arrangements

In fulfilling our contractual obligations, we promise to exercise reasonable skill and care, subject to and in accordance with these Booking Conditions. Our contractual obligations include using our reasonable skill and care when making your booking, reserving your lodging, car rental, or flight, as well as when selecting our suppliers.

(3) In respect of Packages and other arrangements

Any failure to perform or improper performance of the travel services resulting from: you or another member of your party; a third party unrelated to the provision of the travel services in the package that is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which refers to a situation outside of our control, the effects of which could not have been avoided even if all reasonable precautions had been taken, will not subject us to liability.

(4) Aside from what is expressly stated in these terms, we will not accept any additional or different liability than what the 2018 Regulations on Package Travel and Linked Travel Arrangements impose. If you want to make a claim against us, you must demonstrate that reasonable skill and care were not used.

(5) We limit the maximum amount we may have to pay you for any claims you may make against us. Unless a lower limitation applies to your claim under this clause, the most we will have to pay you if we are found responsible for loss of and/or damage to any luggage or personal belongings (including money) is NRS 5000 per person affected.

Unless a lower limitation applies to your claim, the most we will be obligated to pay you for any other claims that do not involve death or personal injury is three times the total amount (excluding insurance premiums and amendment fees) paid by or on behalf of the person(s) affected. Only in cases where everything has gone wrong and you have not benefited in the least from your vacation will this maximum amount be due.

(6) Our liability will also be limited in accordance with and/or in an identical manner to:

a) The agreements made between the businesses that offer the travel services included in your package. This reservation includes these terms; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. 

(7) Local Excursions/Activities/Local Events

If a service or facility is not advertised on our website or in our social media, it is not a part of our agreement, and we will not be held liable for it. For instance, any trip you arrange while you're away, or any service or amenity that your hotel or another supplier agrees to offer. These website booking terms and conditions do not apply to any excursions, tours, activities, or other events that you may decide to reserve or pay for through our concierge service or while you are on vacation (collectively, "Local Events"). These events are not included in the package vacation that we are providing you. Your agreement for any Local Event is with the Local Event's supplier, not with Holiday Tours Nepal. We are not liable for the Local Event's provision by the supplier or for anything that occurs as part of that provision. Please note that this position also includes all hazardous activities.

12. Special requests and medical information

12.1. If you wish to make a special request, you must do so at the time of booking. However, we cannot promise that requests will be granted. The inclusion of a special request on your confirmation invoice or any other documentation, or the fact that the supplier or hotelier has been informed of it, does not guarantee that the request will be fulfilled. Any special requests that cannot be fulfilled will not constitute a contract breach on our part and will not give rise to a claim. Unless the request has been expressly acknowledged and approved by us.
12.2. We are happy to advise and assist you in choosing a suitable holiday with us. It is crucial that, when making a reservation, you inform us of any disabilities and special needs so that we can ensure the trip will meet your unique requirements. Some of the accommodations and resorts featured may not have even the most basic amenities, like ramps for wheelchairs or lifts. Please get in touch with us to discuss your unique requirements if you have any special dietary requirements or severe allergies. If we have a good faith belief that we cannot satisfactorily meet the specific needs of the person or persons in question, we will not confirm the booking or, if full information is not provided at the time of booking, we will cancel when we learn of these details. Holiday Tours Nepal's Special Assistance Department can be reached by phone at +977 9849370767 or by email at [email protected] if you require any additional assistance.
12.3. In respect of treks, peak climbing, expeditions and adventure activities, expectant mothers in or over their 24th week of pregnancy may not be able to travel or participated in the booked holiday packages, the ‘lead name’ will be held liable and we consider the contact as null and void due to misinformation on your part. If you or any other party member is pregnant or becomes pregnant before your trip, you must let us know.

13. Revision and Changes

13.1. A fee of USD 100 per booking for each change on revisions made 35 days prior. 40 days or less, cancellation fees above apply. 

14. Loss/Damages

14.1. We will exercise utmost care in handling its guests and their property, but will not be responsible for loss or damage to personal belongings or personal injury.

15. Transportation

15.1. We may, at our discretion, use Car, Van, Min-buses or any other suitable transport subject to weather and other conditions (a request for a specific type of vehicle will be considered). We reserve the right to employ the service of subcontractors. English speaking guides are provided. All tours start and end in Kathmandu, Nepal.

16. Price Lists

16.1. Price quotations are inclusive of hotel or lodge accommodation, driver, guide and their expenses. Quotations do not include personal expenses, lunch and dinner in Kathmandu, Pokhara, and Lumbini, alcoholic drinks, tips or any other items not mentioned in the quotation or the include section of your booked package.

17. Accommodation

17.1 Based on two persons sharing a twin room/tent or tea house. Where possible rooms with private bath are requested. Single rooms are available at and additional cost but cannot be guaranteed especially during the high season.

18. Last-minute bookings

18.1. With HTN you can make a last-minute booking for any of our trips in Nepal. Bhutan and Tibet are excluded from last-minute bookings. In order to confirm your last-minute booking, full payment is required within 24 hours before arriving in Nepal. Note that for last-minute treks, Holiday Tours Nepal cannot guarantee single rooms in trekking lodges. Last-minute bookings are non-refundable.

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